Here’s how to fix your declined or suspended SASSA Grant

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If your SASSA grant was declined or suspended, don’t worry. You can take steps to fix the problem. It could be due to a missing document or a change in your situation. Here’s what you need to do.

Understand Why It Happened First

Check your grant status on the official SASSA website:
SASSA SRD Status Check

If you applied for the SRD grant, the system should give you a specific reason for the decline, like “alternative income source identified” or “identity verification failed.” For other grants, you might need to call or visit a SASSA office for more information.

Steps to Fix Your Declined or Suspended SASSA Grant

Correct Your Information
Log into the SASSA portal and update any wrong personal or banking details.
Submit Supporting Documents
If you were missing documents or they were not valid, re-upload them at your local SASSA office or online, depending on your grant.
Lodge an Appeal (for SRD)
You have 90 days to appeal a decline. Submit your appeal here:
SRD Appeals Portal
Contact SASSA Directly
Call 0800 60 10 11 or visit your nearest SASSA office if you can’t resolve the issue online.