Have you lost your prepaid meter number? Here's how to find it

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It happens to the best of us—losing something we thought we had safely stored. If you’ve lost your 11-digit prepaid electricity, don’t worry. This guide will help you recover it quickly and easily.

Many people don’t realise that the lost prepaid meter number is actually displayed on the meter itself. Depending on your meter type, here’s how to locate it:

Hexing Meter: Press 804
Landis+Gyr Meter: Press the information button (i) below the number 9, then 000
Conlog Meter: Press #100#
Wasion Meter: Press 75 and then Enter

For people using the Citiq Prepaid Online Management Portal, recovering a lost prepaid electricity meter number is simple.

Electricity Minister Stands Firm

Electricity and Energy Minister Dr. Kgosientsho Ramokgopa has confirmed that the 24 November deadline for re-coding prepaid electricity meters remains firm. According to SABC, Ramokgopa stated that technical constraints make an extension impossible.

“It’s not extendable, it’s a technical issue, we can’t extend it. So it’s a hard stop. The 24th, if you have not re-coded, then you are sitting with a different problem.”

Ramokgopa highlighted the consequences of missing the deadline, including potential costs for physical meter replacements. Eskom estimates that replacing a meter could cost consumers up to R12,000. “But beyond the 24th, we have to physically remove the meter, and that comes at a cost. It’s a significant cost, and that cost must be borne by the consumer,” he explained. “I guess the bigger cost is that you won’t have electricity.”

Eskom Urges Their Customers

Eskom has urged customers to act immediately to avoid disruptions. The utility has extended its operating hours and launched multiple awareness campaigns to ensure consumers know how to update their meters.

Prepaid electricity customers can re-code their meters by following instructions from Eskom or visiting designated service centres.

Meters using the outdated Key Revision Number 1 (KR1) system will become inoperable after 24 November, as they will no longer accept electricity tokens. Eskom advises checking your meter status now to avoid the costly and time-consuming process of meter replacement.

Losing your prepaid meter number doesn’t have to be stressful. Follow these steps to recover it and ensure your meter is updated before the deadline. By taking proactive measures now, you can avoid future inconveniences.