The City of Cape Town’s energy directorate is rolling out new, smarter prepaid electricity meters across the metro to reduce the risk of incorrect readings and improve energy usage.
The energy directorate will roll out these meters to households in April and over the next few months.
CAPE TOWN ROLLING OUT NEW ELECTRICITY METERS
The City of Cape Town said this programme is compulsory and free, helping customers in many ways by reducing the risk of incorrect readings, improving energy usage for residents and enabling qualifying customers to benefit from the subsidised Lifeline tariff.
Mayoral Committee Member for Energy, Alderman Xanthea Limberg said the City’s contractor will replace older credit and prepaid meters with new prepaid meters in areas supplied by the City of Cape Town across the metro.
Limberg said when it’s time to replace a meter, residents will receive a letter at home or a call from a staff member to arrange an appointment. After scheduling, customers can, if they wish, confirm the authenticity of their appointment by phoning the City’s Call Centre at 0860 103 089.
Limberg also hailed the Cape Town electricity meter replacement programme as beneficial for residents.
“The new meters help with managing costs, ensures accurate readings and assists residents to control and monitor usage. They also allow eligible residents to switch to the affordable Lifeline Tariff, which includes free basic electricity.
“Importantly, the price of electricity is the same for both old credit meters and new prepaid meters. We encourage all residents to work with us as we continue to roll out these meters across the metro,” Limberg said.
THE ROLL OUT WILL TAKE PLACE IN THE FOLLOWING AREAS:
April – June 2025
- Woodstock
- Salt River
- Observatory
- Foreshore
July – September 2025
- Mowbray
- Rosebank
- Rondebosch
- Rondebosch East
- Newlands
HERE’S WHAT YOU NEED TO KNOW
- The roll-out of the new electricity meters is a compulsory programme
- Meter replacement enables Lifeline tariff benefits
- New meters do not ‘use’ more electricity, they merely measure the usage
- No difference in usage of electricity between the old and new meters
- New meters are part of an investment in accurate and new electrical infrastructure
- Electricity meters are the property of the City and reasonable access to premises is required in terms of the law
Residents have been urged to always verify the work order number when an official visits their home and check the official’s City-issued identification card.
“The ID card must display the City logo, the name and surname of the staff member or mandated contractor, and must contain an embedded photo of the staff member or mandated contractor. If unsure, call the City’s Call Centre on 0860 103 089. Report suspicious behaviour to the City’s law enforcement agencies or to the SAPS,” the City of Cape Town urged.
DO YOU LIVE IN CAPE TOWN? HAS THE MUNICIPALITY ROLLED OUT THE NEW ELECTRICITY METERS IN YOUR AREA?
Let us know by leaving a comment below, or send a WhatsApp to 060 011 021 1.
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