Uber announces NEW passenger and luggage restrictions in SA

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Uber has announced new passenger and luggage guidelines for all ride options in South Africa, aimed at improving comfort, safety, and trip efficiency for riders and drivers alike.

While luggage is permitted across all Uber ride types, the new guidelines place passenger limits based on the size and type of vehicle.

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The company noted that while these are general recommendations, riders are encouraged to communicate directly with their driver if there are any uncertainties regarding space and luggage.

“These new guidelines are designed to help ensure that every trip goes smoothly – whether you’re travelling solo or with a group,” said Uber South Africa in an official statement this week.

“Comfort and safety are our priorities, especially when luggage is involved.”

Updated Uber passenger and luggage guidelines

Uber service	Maximum passengers	Luggage?
Uber Moto	1	No
Uber Go	2	Yes
Uber X	3	Yes
Uber Comfort	3	Yes
Uber Black	3	Yes
Uber XL	6	Yes
Uber Van	7	Yes

The update comes shortly after the launch of Uber Moto, a new motorbike ride option offering cost-effective and efficient two-wheel transport in select Johannesburg neighbourhoods.

“Uber Moto is your new two-wheel alternative to getting around the Western Suburbs of the Joburg CBD,” the company added.

Uber Moto currently operates in the following areas: Braamfontein, Melville, Greenside, Brixton, Mayfair, Fordsburg, Rossmore, Langlaagte, Richmond, and the University of Johannesburg precinct.

Riders are reminded that Uber Moto accommodates only one passenger and does not allow luggage.

For sending packages, the company recommends using the courier service.