Need help with your prepaid electricity meter? Here's who to call

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Eskom has urged prepaid electricity customers to recode their meters by 24 November 2024 as required by the Standard Transfer Specification Association (STSA).

According to Eskom, after this deadline, meters will no longer accept electricity tokens unless they are updated to key revision number (KRN) 2.

No extension to deadline

In response to recent reports, including one from City Power, Eskom confirmed that there will be no extension to the 24 November 2024 deadline for the token identifier (TID) update.

The recording process affects approximately 6.9 million prepaid meters in Eskom-supplied areas.

“Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable,” the State-owned power utility said.

The entity said it has already prepared 97% of the meters by pre-coding them, making it simple for customers to complete the process themselves.

“This do-it-yourself (DIY) process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update.”

Support teams are available

Meanwhile, Eskom is intensifying its awareness campaign to ensure all customers are informed and encourages those who have not yet recoded their meters to act quickly to avoid service disruptions.

The utility also thanked those who have already completed the process and reassured customers that support teams are available for assistance.

“For more information, updates, and assistance, customers are encouraged to visit Eskom’s website, follow its social media platforms, listen to radio announcements, or participate in local engagement sessions.

“Eskom remains committed to a smooth transition to KRN2 and ensuring uninterrupted service for all customers.”

Customers needing help can call 0860 037 566.