Eskom in KwaZulu-Natal has urged residents to recode their prepaid electricity meters by 24 November 2024 as required by the Standard Transfer Specification Association (STSA).
After the 24 November deadline, meters will no longer accept electricity tokens unless they are updated to Key Revision Number (KRN)2.
HERE’S HOW YOU CAN UPDATE YOUR PREPAID ELECTRICITY METER IN KWAZULU-NATAL
Eskom said it has pre-coded its systems for meters and requires customers to complete the last step of the process for successful migration.
The power utility said this do-it-yourself process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their prepaid electricity meters for the update.
“Customers are urged to check their meters before reporting on Alfred Chatbot or visiting the nearest Eskom offices. To check the meters, customers need to enter 1844 6744 0738 4377 2416.”
Should the above number not work, customers should punch in the below unique numbers according to the make of their meter:
- L&G (E460) – i057 enter
- L&G (PLC2) – i057 enter
- Conlog – #005#
- Voltex – 005 enter
- Nyamezela – Press red and hold until dots are displayed then type 005 enter
If the meter displays 2, this means that the prepaid electricity meter has been re-coded and customers may continue to buy tokens. However, if the meter displays 1, then customers need to update their details through Alfred, the Eskom chatbot at www.alfred.eskom.co.za/chatroom by simply selecting “Update my details” and completing the fields displayed.
In order to assist customers struggling to update their meters, Eskom has also opened customer services hubs and customer network centres.
NOVEMBER DEADLINE WILL NOT BE EXTENDED
Meanwhile, Eskom has warned that after the November deadline, meters will no longer accept electricity tokens unless they are updated to KRN2.
“Failure to re-code by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable,” the power utility said.
If your meter has not been re-coded, it will not accept the tokens you have purchased, which means it will stop working. All prepaid meters must be re-coded, whether you are an Eskom customer or a municipally supplied customer.
HAVE YOU UPDATED YOUR PREPAID ELECTRICITY METER?
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