1. Report the theft to the police
It’s essential to file a police report immediately after your phone is stolen. This helps in case the authorities are able to recover the device or trace the thief.
How: Visit your local police station and provide them with the necessary details (phone’s IMEI number, make, model, etc.). You may also be asked to provide proof of ownership.
2. Track your phone using built-in tracking features
- For Android:
- Go to Google Find My Device: https://www.google.com/android/find.
- Log in with the Google account linked to your phone. You’ll be able to see its location on a map if the phone is turned on.
- You can also remotely lock or erase your phone to protect your data.
- For iPhone:
- Use Find My iPhone via iCloud: https://www.icloud.com/find.
- Log in with your Apple ID, and if the device is online, you can track its location, lock it remotely, or erase it.
3. Contact your network provider
Call your cellular service provider to report the theft. They can block your phone’s IMEI number, preventing the thief from using it on their network.
Providers like Vodacom, MTN, Cell C, and Telkom allow you to block the device and may even offer assistance in tracking it.
4. Use third-party tracking apps
If you had installed third-party tracking apps such as Prey Anti Theft or Lookout, you can log in to the respective website or app to track your phone. These apps offer additional features like remote photo capture or access to the phone’s camera.
5. Try tracking via social media
If you suspect the thief may try to sell the phone online, you can track it by searching through platforms like Facebook Marketplace, Gumtree, or OLX. Keep an eye on any suspicious listings that may feature your phone.
6. Report the theft to your insurance provider
If you have mobile phone insurance, contact your provider and report the theft. You might be able to file a claim and get your phone replaced or reimbursed.
7. Change your passwords and monitor accounts
To protect your sensitive information, change passwords for your bank accounts, social media, and email accounts. If your phone was not locked, there’s a risk that your personal data could be accessed.
How: Use a trusted device to log into your accounts and change the passwords, especially for apps that hold valuable personal information.
8. Track your phone using your IMEI number
The IMEI (International Mobile Equipment Identity) number is a unique identifier for your phone. If you know the IMEI number, you can report it to the police, and they may be able to track it through networks or by checking for devices that connect to it. You can also use the IMEI to block the phone from being used on cellular networks.
9. Consider using South African stolen property databases
In South Africa, you can check the Stolen Goods Database (available through your network provider or local police) to see if your phone has been flagged. Some mobile carriers also provide services to report stolen devices that may help with tracking.
10. Stay calm and monitor the situation
Be patient, as phone recovery can take time. Keep monitoring the tracking tools and maintain communication with the police and your service provider. If your phone is found, you will be contacted.
