Here's what to do if your Smart ID is lost or stolen

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Have you lost your Smart ID or has it been stolen? No need to panic. Losing your ID can be stressful, but replacing it is straightforward. Here’s a step-by-step guide to getting your Smart ID card reissued.

Complete a BI-9 Form

If you haven’t previously submitted your fingerprints, you need to fill out Form BI-9. This form is essential for identity verification.

Include any required documents, such as a marriage certificate if your surname has changed. Make sure all documents are up to date and certified.

Pay the Reissue Fee

A replacement costs R140. Ensure you keep the receipt as proof of payment.

Request a Temporary Identification Certificate (TIC)

If your ID card is lost, damaged, or stolen, report it to the police and then you can apply for a Temporary Identification Certificate. This certificate serves as interim proof of identity. Visit any Department of Home Affairs office. Officials will verify your fingerprints before issuing the TIC.

Correcting Errors in Your Smart ID

If your card contains mistakes, it can be corrected for free. You’ll need to provide proof, such as a birth certificate. Submit completed Forms BI-9 and BI-309 with the correct information. Include two colour ID photographs unless applying at a smartcard office, where photos are taken digitally.

First-Time Smart ID Applicants

First-time applicants must follow specific steps. South African citizens or permanent residents aged 16 or older must apply for a Smart ID.

Bring Form BI-9, completed in black ink, along with a certified copy of your birth certificate and two identical, colour ID photographs (for temporary IDs only).

Minors must be accompanied by a parent or guardian with a valid ID. Naturalised citizens need to include copies of their naturalisation or permanent residency certificates.

Applying Online

It is convenient to apply for a Smart ID online through eHome Affairs. Offices using the live capture system can issue cards. Before visiting, confirm with your local office if they have this system.

Stay Updated on Your Application

Stay updated on your application by including your cellphone number in your application for SMS updates. Alternatively, track your application by sending “ID” followed by your ID number to 32551. Each SMS costs R1.

Visit the Department of Home Affairs

Before visiting the Department of Home Affairs, confirm which services are available and if you need to bring your own photographs. Requirements may change without notice. For more detailed information, visit the Department of Home Affairs website.