Eskom has extended the deadline for prepaid electricity customers who have bypassed and damaged meters.
Initially, Eskom said all prepaid electricity customers must update their meters by Sunday, 24 November, as required by the Standard Transfer Specification Association (STSA) and the deadline would not be extended.
ESKOM EXTENDS DEADLINE FOR PREPAID ELECTRICITY CUSTOMERS
The power utility said customers with no meters, damaged or bypassed meters must only visit their offices on Monday, 25 November, and will be assisted accordingly.
“The offices are open to only buying customers this weekend. Zero buyers and those with bypassed meters are requested to go to the Eskom legal vending sites with their meter numbers and purchase electricity.
“The vending agents will issue prepaid electricity customers their Key Change Tokens (KCT) to make their meters KRN2 compliant. This action of purchasing credit tokens must be done and completed before the closing date, Sunday, 24 November 2024, to trigger the activation of the meter to the KRN2 mode,” the power utility said.
Further, Eskom said once the meter has been activated by the purchase of electricity, the customer can then visit the Eskom sites to complete the conversion process from Monday, 25 November, onwards.
HOW TO CHECK AND RECODE YOUR METER
To verify if your meter is ready:
- Enter 1844 6744 0738 4377 2416 on your meter keypad.
- If it shows 1 or 1.2, your meter must be recoded.
- If it shows 2 or 2.2, your prepaid electricity meter is updated and requires no further action.
To complete the recoding:
- Enter the first 20 digits of your recode token.
- Enter the second 20 digits of your recode token.
- Finally, enter the 20-digit token from your latest electricity purchase to recharge your meter.
HAVE YOU PGRADED YOUR PREPAID ELECTRICITY METER TO KRN2?
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